The following document sets out the terms and conditions of service for Bio Energy Savings Limited. We have set out below the principal terms which come into effect once a customer uses the Bio Energy Savings switching service.

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If you have any further questions about these terms and conditions, or anything else, please contact our Customer Services team who will be more than happy to help you further. Our Customer Services team can be contacted on 02039494179

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These terms and conditions govern the use of the services Bio Energy Savings provides to customers. It is important that you read these terms and conditions carefully before accepting these terms and conditions. By using the Bio Energy Savings service/s you signify that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree to these terms – DO NOT use our service.

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Price Comparison / Switching Service

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Bio Energy Savings provides a price comparison/switching service to UK businesses. To be eligible to use this service you must be;

1. A business that is resident in the UK;

2. Eighteen years or older (if a sole trader);

3. Meet the credit scoring requirements of any supplier (if applicable)

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We reserve the right to refuse to provide our services to any customer at our discretion.

If the customer agrees to use our services, Bio Energy Savings will use its reasonable endeavours to identify, negotiate and secure competitive energy prices. Energy prices are obtained from a panel of energy suppliers using price books provided by suppliers.

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The customer agrees to provide Bio Energy Savings with accurate information to allow accurate quotations to be obtained – including estimated or actual usage of energy, contract end dates, and other known factors that may influence prices and quotations.

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The provision of a quotation by a supplier via Bio Energy Savings does not constitute an offer to the customer and offers will each have their own supplier’s terms and obligations attached.

Suppose the customer accepts a quotation and a contract is executed between the customer and the supplier. In that case, the contract is binding, and the customer will not be permitted to revoke such an acceptance.

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The supplier shall be entitled at any time to refuse to accept a customer’s offer of acceptance at their discretion.

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If the customer and supplier wish to enter into a contract, Bio Energy Savings will provide a switching service (or renewal service) which will include organizing the contract between the customer and the energy supplier for the purchase and supply of the energy services.

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Bio Energy Savings will is not responsible for any delays or failures caused by either the customer, Bio Energy Savings, the proposed supplier, or any existing supplier in relation to effecting either a transfer of supply or renewal of supply.

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Bio Energy Savings makes no guarantees as to either the quality of the service suppliers operates or the prices obtained at quotation.

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Energy prices fluctuate on a daily basis and while we attempt to help secure competitive rates to enable switching or renewal, we cannot guarantee that any quote is the cheapest.

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The customer is reminded that ultimately it is their responsibility to validate the accuracy of any quotations presented. Also, it is the customers' responsibility to ensure that the contract(s) have been submitted to the supplier and will go live. This is usually represented by receiving/accepting communication from either the new or old supplier to confirm that the switch/ renewal is occurring.

The customer acknowledges that they are entering into a contract with a supplier for the provision of energy supply and not with Bio Energy Savings. The customer agrees that Bio Energy Savings is not liable in any way for any dealings, contracts, or transactions between the customer and the supplier and that any such transactions, contracts, dealings, or payment obligations are the customer's responsibility and risk.

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The customer agrees by using the service that Bio Energy Savings is an independent energy brokerage and that Bio Energy Savings is not instructed by the customer to act as their agent or representative.

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The customer agrees that Bio Energy Savings is not responsible for the provision of any supplier services.

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Charges

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Bio Energy Savings is remunerated directly by the suppliers and receives a commission for securing and finalizing the contract between the customer and the energy supplier. This is usually by way of an uplift that is applied within your unit cost for energy.

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The cost of Bio Energy Savings’ service is therefore included within the cost of the energy contract that you agree with the supplier.

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By way of example, we may secure a price for electricity at 16 pence per KWH and apply a 0.9p uplift. The contracted price we would offer would therefore be 16.9p. Our commission would be calculated as 0.9p multiplied by your annual energy consumption and multiplied by the contract term.

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Our uplifts depend on the size of the contract, length, and other factors such as credit risks. Our average uplift is a few percent of your total energy cost and typically under 1p.

Because we get paid by suppliers, we only offer prices from those suppliers on our panel. Our panel currently consists of over 90% of the UK business energy suppliers (by customer numbers) so we have a very wide range to price from.

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Further information on how much commission we expect to receive on a contract can be found by contacting our customer services team.

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Duplicate contract fees

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Where the customer enters into a contract with a supplier and uses the Bio Energy Savings service, this contract must be accepted as legally binding. In the event, the customer enters into another contract with another supplier, and the contract facilitated by Bio Energy Savings fails to proceed to live status, Bio Energy Savings will receive no fee for its services from a supplier and will have incurred time and loss

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In those circumstances, Bio Energy Savings reserves the right to charge the customer a one-off “failed contract” fee of £750 per meter, or the total value of commission we would have earnt on the contract introduction (per meter) – whichever is the higher figure. This is in addition to any charges the supplier may also attempt to recover for the failed contract. It is important that once you have entered into a contract with a supplier that you honor that contract and do not enter into duplicate contracts with other suppliers.

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Change of Tenancy Notifications and Fees

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When a customer enters into an energy contract through Bio Energy Savings but decides to move premises mid-contract the contract will terminate. This is called a “change of tenancy” or “COT”. Bio Energy Savings fees are adjusted by the supplier if a COT occurs. It's therefore important that you notify Bio Energy Savings at least 14 days before the end of your energy contract in the event that you are moving premises and a COT will occur.

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Failure to notify Bio Energy Savings will incur a fee for the loss/reduction in commission the supplier pays us. In those circumstances, Bio Energy Savings reserves the right to charge the customer a one-off “failed contract” fee of £750 per meter, or the total value of commission we would have earnt on the contract introduction (per meter) – whichever is the higher figure. Bio Energy Savings will discount the % of the contract that’s been fulfilled from the failed contract fee.

Failure to go live

If a contract fails to go live (commence supply) due to the customer failing to provide us with information or documentation requested by either us or the supplier or through a failure of a supplier/supplier refusing to accept the supply, Bio Energy Savings reserves the right to charge the customer a one-off fee of £750. Critical information required, but not limited to includes – signed letters of authority, current supplier information, meter numbers, contract start or end dates, termination notifications, supplier ceasing to trade / onboard contracts, and banking details including setting up direct debits or standing orders with a new supplier.

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Failure of a supplier

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If your current supplier fails, and you enter a supplier of last resort (SOLR), Bio Energy Savings fees may not be paid by the supplier that fails. In those circumstances, we will charge a fee of £750 (if our fees are not already paid by more than 80%) to cover our lost fees incurred. We may at our discretion agree to waive those fees if the customer instructs Bio Energy Savings to introduce another supplier to take over their SOLR contract.

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Auto Renew

If you have provided us with delegated authority (DA) to renew your energy contract on your behalf, our Auto Renewal terms and conditions also apply and are binding.